Privacy Policy
Last Updated: March 2026 • GDPR Compliant
This Privacy Policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to protecting your personal information and your right to privacy.
If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us at Jordan@altaedge.co.
1.Introduction
AltaEdge Developments ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2.Who We Are
AltaEdge Developments is a home renovation and property refurbishment company based in Aberdeen, Scotland. We are the data controller for the personal information we collect. You can contact us at: Email: Jordan@altaedge.co | Phone: +44 7950 403301 | Location: Aberdeen, Aberdeenshire, Scotland.
3.Information We Collect
We may collect and process the following personal data: Identity Data (full name), Contact Data (email address, telephone number, postal address), Project Data (details about your property and renovation requirements), Communications Data (records of correspondence and messages sent to us via email, phone, WhatsApp, or our website contact form), and Usage Data (information about how you use our website, including IP address, browser type, and pages visited via cookies and analytics tools).
4.How We Use Your Information
We use your personal data for the following purposes: To respond to enquiries and provide quotations for renovation services; To fulfil and manage renovation contracts; To communicate with you regarding your project; To send you information about our services where you have given consent; To comply with legal obligations; To improve our website and services. We will never sell your personal data to third parties.
5.Legal Basis for Processing
We process your personal data on the following legal grounds under UK GDPR: Contract Performance — to fulfil a contract or take steps at your request before entering a contract; Legitimate Interests — for business communications and website improvement where our interests are not overridden by your rights; Consent — where you have explicitly agreed, such as subscribing to marketing communications; Legal Obligation — to comply with applicable laws and regulations.
6.Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Client data relating to completed projects is retained for 7 years for accounting and legal purposes. Enquiry data where no project proceeds is retained for 12 months. You may request deletion of your data at any time where we have no legal obligation to retain it.
7.Cookies
Our website uses cookies to improve your browsing experience and to analyse website traffic. Cookies are small text files placed on your device. We use essential cookies (required for the website to function), analytics cookies (to understand how visitors use our site), and preference cookies (to remember your settings). You can control cookie settings through your browser. Blocking cookies may affect some website functionality.
8.Data Sharing
We may share your personal data with: Trusted third-party service providers who assist us in operating our business (e.g., IT systems, accounting software), always under strict data processing agreements; Professional advisers such as solicitors and accountants; Regulatory bodies or law enforcement agencies where required by law. We do not transfer your data outside the UK without appropriate safeguards.
9.Your Rights
Under UK GDPR, you have the following rights: Right to Access — request a copy of the personal data we hold about you; Right to Rectification — request correction of inaccurate data; Right to Erasure — request deletion of your data where there is no legal basis to retain it; Right to Restrict Processing — request that we limit how we use your data; Right to Data Portability — receive your data in a structured, machine-readable format; Right to Object — object to processing based on legitimate interests; Right to Withdraw Consent — withdraw consent at any time where processing is consent-based. To exercise any of these rights, please contact us at Jordan@altaedge.co.
10.Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
11.Third-Party Links
Our website may contain links to third-party websites, including WhatsApp and other platforms. We are not responsible for the privacy practices of these third-party sites and encourage you to read their privacy policies.
12.Complaints
If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at www.ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly first.
13.Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the date of last update. We encourage you to review this policy periodically.
14.Contact Us
For any privacy-related questions or to exercise your rights, please contact us at: Email: Jordan@altaedge.co | Phone: +44 7950 403301 | AltaEdge Developments, Aberdeen, Aberdeenshire, Scotland.
Data Enquiries
Jordan@altaedge.co